At The Gentle Sole, your satisfaction is our top priority. That’s why we offer a 14-day easy exchange and refund policy for a smooth and worry-free shopping experience.
🔁 Exchange Policy
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You can request an exchange within 14 days of receiving your order.
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The product must be unused, in its original packaging, and in resellable condition.
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Exchange is available for size, style, or item (subject to stock availability).
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Customer will be responsible for return shipping charges, unless the item delivered was defective or incorrect.
💰 Refund Policy
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Refunds are applicable in case of:
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Damaged or defective products
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Wrong item sent
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Product out of stock after order placement
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Refunds will be processed within 7 working days after we receive and inspect the returned item.
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Refunds are made via the original payment method or bank transfer.
🚫 Non-Refundable/Non-Exchangeable Items
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Used, worn, or damaged products due to customer mishandling
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Items returned without original packaging
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Custom-made or personalized items (if any)
📝 How to Request an Exchange or Refund
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Email us at 📧 gentlesole48@gmail.com or WhatsApp us at +92 308 1494859 with your order number.
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Mention the reason for exchange/refund and attach product images (if applicable).
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Our team will guide you through the next steps.